Have a question, concern, or just want to talk about gear?

Our community support team is ready to chat. Email us at studio@paktbags.com, you’ll hear back from Elizabeth, Trina, Alia, or Cece within 12 hours M-F (weekends we’re away from screens).

For media inquiries, email press@paktbags.com

Prefer the phone? We're standing by to talk product care, answer questions, and receive travel recs. Text us at (888) 680-2543 or call us at (888) 241-0250.

Customer service is the second best aspect of this company (after product quality).

- Teague

FAQ

Check out our full index of FAQ’s here.

Returns & Exchanges

How do I make a return or exchange?

For US based orders, feel free to begin your return or exchange here. For international customers, please send us an email to studio@paktbags.com to initiate a return or exchange. Check out our full return policy here.

Shipping

When will my order ship?

Our shipping facility’s hours are 9-5 ET Monday through Friday. If an order is placed over the weekend or after 5 pm, the order will go out the next business day.

Etc

Y’all are so awesome, how can I spread the love?

Aw, that’s too kind! If you’d like to leave a review from your experience with the team at Pakt, here’s a handy link!